Insurance Communication: What to Ask Your Advisor

Clear communication helps you know whom to contact and what to expect when an insurance question comes up. Response needs differ between a routine document request, a complex coverage question and an urgent claim.

Confirm your contact and backup

Ask which team member handles your account, how to reach them and who provides support when they are unavailable.

Discuss timing

Ask for an expected next step and update time for your request. Quote preparation, certificates and policy changes may require additional information or insurer approval. An acknowledgment is not confirmation that coverage has been issued or changed.

Know how to report a claim

Keep your insurer’s reporting instructions with your policy documents. Ask your advisor how they can help you navigate the reporting process and follow up on questions.

Plan renewal conversations

Confirm when to share changes in your property, household or business and how the team will communicate about upcoming renewals.

Request a review with GALT to begin a conversation about your insurance needs.